Contact

Get in touch

Write to [email protected], or reply to any of the beta emails. Every message gets read. Saying which of the reasons below you're writing about helps it reach the right pile.

Reporting a bug

The quickest way is Send feedback at the top of the app's help pane (the ? in the header), or Help → Send Feedback… in the desktop app. It shows the details below, ready to copy. Whichever way you write, include:

• What you did, what you expected, and what happened instead. Steps someone else can follow are worth the most: "launch Drop, then drag the Washes fader down".
• The version and the computer, such as DMX Engine 0.1.0, macOS 15 on Apple silicon. Send feedback fills these in for you.
• The show file, if it happens in one show. Shows are in Documents/DMX Engine. Attach the .json: it holds the show itself, the patch, the looks and where the output goes.
• A screenshot or a short video, for anything about how something looks or moves.
• The fixtures and the network, for anything that reaches the lights wrongly: which fixture and mode, sACN or Art-Net, and the interface or node you send through.

Asking for a fixture

Over 700 fixture types come with the app, and any other can be imported from an Open Fixture Library or GDTF file. If yours is missing or behaves oddly, send:

• The manufacturer and model, and the DMX mode you use (its channel count).
• A link to its manual, ideally the page with the DMX chart, or its GDTF file from GDTF Share.
• For one that's there but wrong: what it does compared with what it should, and on which channel.

Fixtures checked against a manual or the real thing are marked in the app, so you can see how far to trust each one.

Professional use and support

DMX Engine is in beta and free to use, without support or warranties (see the terms). If you'd like to use it for work, need help with a particular rig or venue, or want to talk about features, training or support, write with a few words about the shows, the rig and the timescale.

Everything else

Ideas, questions and shows you've made are just as welcome. For anything about the data the beta keeps, see privacy.